Frequently Asked Questions (FAQs)




Do you accept returns or exchanges?
Due to the personal nature of my products, all sales are final. I do not accept returns or exchanges to ensure the safety and hygiene of my customers.
Are your products handmade?
Yes! All of my soaps, body butters, and other skincare items are handmade in small batches with love and care.
How should I store my products?
Keep your products in a cool, dry place away from direct sunlight. For body butters, especially in warmer climates, refrigeration can help maintain texture.
Do you offer custom or bulk orders?
Contact me! Whether you're planning a special event or want to create a custom scent, feel free to fill out the email form below for more details.
Where can I buy your products?
At the moment, I’m not selling online. You can explore my small batch soap bars, body butters, and seasonal self-care treasures in person at local craft fairs and artisan markets across Austin, Texas. Follow @Lather.By.Nico on Instagram to catch my next pop-up. If you live in or near Austin and surrounding areas, message me and we may can schedule convenient drop off delivery. Please feel free to fill out the email form below for more details.
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